Shipping & Delivery

Orders over $100 are eligible for free shipping and parcel post within Australia.

We strongly advise you make sure that your order is shipping to a secure location, as once a package has been delivered to the correct location, we cannot be held responsible for lost or stolen packages.

Claims on lost deliveries will not be accepted after 4 weeks from the date of purchase, consideration will only be made to customers who have made contact within this 31 days.  

Your personal details such as name, address, contact and email will be shared with Aramex (Fastway) and/or Australia Post only, accurate contact information will ensure a streamlined delivery.  We do not share this information with any other company or service.  

You will be sent an email confirmation of your order which will act as an invoice and proof of purchase. Once the shipping process has been initiated we will send you the tracking number for your parcel. Check your junk folder if you can't find a tracking update or please contact us at customerservice@ssaint.com.au to follow up on tracking. 

Refunds

Fragrance and accessories refund policy:

SŚAINT does not refund product. In the case of a faulty product the customer must email customerservice@ssaint.com.au within the first 60 days of purchase. Provide proof of purchase, photos showing and demonstrating the fault. Head office will assess the replacement request on an individual basis. If signed off by head office a replacement product will be sent. Customers may be liable for the postage cost.

Apparel refund policy:

All SŚAINT apparel is available for a size exchange only. Exchanges are subject to stock availability at the time of the request. Items must be unused, in the same condition as received, and in the original packaging. Proof of purchase is required for all exchanges. Customers are responsible for paying their own shipping costs for returning their item for an exchange. Please contact customerservice@ssaint.com.au to process an exchange request.